Shop FAQs

Frequently Asked Questions

Having trouble with downloading, printing, and accessing your purchases? Here are all the FAQs and answers. 

Purchasing

• What forms of payment do you accept?
• Can I exchange or return my purchase?
• How do I check out?
• What are Glitter Bucks?

Accessing

• Where can I access my purchases?
• I didn’t receive the email with the download links.
• I’m at school and I’m seeing “This site cannot be reached” when trying to download my resources. How do I access my purchases?
• My download comes with a Google document (Slides, Forms, Docs, etc). How do I access it?

Zip File Issues

• What is a .zip file?
• How can I open a zip file online?
• I’m getting an error message when trying to open the zip file. Help!
• I can see the files in the .zip but can’t open them.
• I’m on a Mac and I’m getting: “Unable to expand ‘(name).zip’. It is in an unsupported format.”

PDF File Issues

• I can’t open the PDF. I get “the file is damaged” or “the file is corrupted.” What do I do?

Printing

• I tried to print the files and can’t.

My Account

• I can’t log in to the site. It doesn’t recognize my user name and password.
• How do I change my password?

Answers

➡️ What forms of payment do you accept?

I accept credit/debit cards via Stripe (Visa, Mastercard, Amex, Discover) and PayPal (card, PayPal balance, or bank account).

➡️ Can I exchange or return my purchase?

Please see my return policy here.

➡️ How do I check out?

1. Add your resources to your cart.
2. Click the cart icon (top menu / top right).
3. On the Cart page, enter a coupon code (if you have one) and click Apply coupon, then Proceed to checkout.
4. Fill in your contact info and check the required boxes under Terms & Policies.
5. Click Place order to complete payment.
6. After checkout, you’ll be taken back to Glitter Meets Glue to download your files. You can also access them anytime by going to My Account → Downloads and clicking the pink download buttons.

➡️ What are Glitter Bucks?

Glitter Bucks is my free rewards program—my way of saying thanks for coming back.

How you earn points:

• Create an account: 5 points
• Make purchases: 1 point for every $1 spent
• Leave a review on each resource: 7 points per review

How points convert:
Every 75 Glitter Bucks = $5 off.

You don’t have to wait until you hit 75—redeem your points whenever you’re ready, and your Glitter Bucks don’t expire.

How to earn Glitter Bucks by leaving a review:

1. To see your points total (and any reward coupons available), go to My Account → Glitter Bucks.
2. Make sure you’re logged into your account.
3. Go to My Account → Downloads.
4. Click the name of the resource to open the product page.
5. Click the Reviews tab, write your review, choose a star rating, and click Submit.

➡️ Where can I access my purchases?

At the top of the page, click My Account, then click Downloads on the left. Tap any pink button on the right to download that resource.

Also, check your email. You will receive an automated message which includes a link to every resource. Be sure to save your purchases to your harddrive and consider backing them up.

➡️ I didn’t receive the email with the download links.

• No worries — you don’t need the email to access your purchases. You can download anytime by logging into your account and going to My Account → Downloads.
• If you still want the email receipt/download message:
• Check your Spam/Junk folder (and the Promotions tab in Gmail).
• Search your inbox for Glitter Meets Glue or your order number.
• If you used a school email address, your district’s email filters may block or quarantine automated emails. In that case, use a personal email or contact me and I’ll help you track it down.

➡️ I’m at school and I’m seeing “This site cannot be reached” when trying to download my resources. How do I access my purchases?

This usually means your school network is blocking the website or file downloads. Try one of these:

1. Switch networks
   If allowed, try using your phone’s hotspot (or download at home). This bypasses the school network filter.
2. Download on a personal device, then transfer
   Download the files on your phone or home computer, then move them to your school device using a method your district allows (emailing yourself a link/file, Google Drive/OneDrive, AirDrop, etc.).
   (Note: some schools block personal file-sharing tools.)
3. Ask IT to whitelist the site
   Contact your school/district IT and ask them to allow access to glittermeetsglue.com and downloads from it.

➡️ My download comes with a Google document (Slides, Forms, Docs, etc.) How do I access it?

In most resources, the Google link is inside the PDF. Open the PDF and click the link to access the Google file.

Where to find the link (most common spots):

• Page 2 (Terms of Use): click the computer clipart
• Page 3 (Teacher Directions): click the ACCESS HERE link
• Sometimes the link is also near the bottom of the page (especially if there are multiple options like YouTube + Google Slides)

➡️ What is a .zip file?

A .zip file is a compressed folder that holds multiple files (often PDFs, PowerPoints, etc.).

How do I unzip it?:

• Windows: Right-click the ZIP → Extract All Microsoft Support
• Mac: Double-click the ZIP to unzip it Apple Support

How do I unzip it on a Chromebook?:

1. Open the Files app
2. Find the ZIP (usually in Downloads)
3. Double-click it to view what’s inside
4. Drag/copy the files out of the ZIP into a normal folder (like Downloads) to “extract” them. Google Help

If you can’t unzip on a school-managed Chromebook, it may be restricted by your district settings—IT can help.

➡️ How can I open a zip file online?

If you’re on a school device that won’t let you unzip files (or install apps), you can use an online unzip tool.

Option A: Unzip-Online

1. Upload the ZIP
2. Click to extract/uncompress
3. Download each file you need from the contents list

Ignore “__MACOSX” folders if you see them — they’re just Mac packaging extras and aren’t part of the resource you need.

Option B: Archive Extractor (extract.me) 

1. Upload the ZIP
2. Download the extracted files

➡️ I’m getting an error message when trying to open the .zip file. Help!

Are you seeing one of these messages?

• “The compressed (zipped) folder is empty.”
• “No such file or directory.”
• “Windows cannot open the folder… (name).zip is invalid.”
• “This file is corrupt.”
• “Path too long: The destination file could not be created.” / “Windows could not complete the extraction.”

Suggestions for Downloading and Opening Zip Files:

1) If you see “Path too long…”

This happens when the ZIP is saved inside a long chain of folders (Windows has a path-length limit).

Try this:

• Rename the ZIP to something short like Art.zip or Lesson.zip
• Move the ZIP to a short location (Desktop is good; even better is something like C:\Temp)
• Extract again

2) If it says “empty,” “invalid,” or “corrupt”

Most of the time, that means the download didn’t complete (or got interrupted). A partial download can trigger these messages.

Try this:

• Download the ZIP again and wait until it finishes completely before opening it
• Don’t close the tab/browser while it’s downloading
• If you’re on slow or unstable school Wi-Fi, try a more stable connection

3) If you’re downloading at school

School networks often block certain download hosts or file types. If the ZIP won’t download correctly at school, try:

• Downloading at home or on a personal device / personal network (or hotspot)
• Sending the download link to your IT department and asking them to allow access to the site/download source

4) If Windows won’t extract it

Sometimes Windows’ built-in extractor is picky. If it still won’t unzip:

• Try a different unzip tool (like 7-Zip on PC)

5) Other quick things that can help

• Try an Incognito window and download again
• Clear your browser cache and restart the browser
• Turn off your VPN temporarily while downloading (then turn it back on)
• Try downloading from a different browser

If you’ve tried the steps above and you’re still stuck, email me with:

1. The exact error message, and
2. Which fixes you already tried.

➡️ I can see the files in the .zip but can’t open them.

If you see a folder named __MACOSX (or files that start with ._), don’t worry—those are Mac metadata files that sometimes get included when a ZIP is created on a Mac.

What to do:

• Ignore __MACOSX and any files starting with ._
• Extract/unzip the folder first, then open the real PDF/PowerPoint files from the main folder

➡️ I’m on a Mac and I’m getting: “Unable to expand ‘(name).zip’. It is in an unsupported format.”

This usually happens for one of two reasons:

1) The ZIP didn’t finish downloading
If the download was interrupted (slow Wi-Fi, school network filters, closing the browser early), macOS may say the ZIP is “unsupported.”

Fix: Download the ZIP again and wait until it finishes completely before opening it.

2) MacOS can’t expand that ZIP format
Sometimes the built-in Mac unzipper (Archive Utility) can’t open certain ZIPs.

Fix: Try a different extractor:

• The Unarchiver (free)
• Or unzip using Terminal:
  1. Open Terminal
  2. Type: cd ~/Downloads
  3. Then: unzip "YourFileName.zip"

If you’re downloading at school:
Some schools block Dropbox links or large downloads. If the ZIP keeps failing at school, try downloading at home or on a personal network/hotspot, then transfer the files to your school device in a way your district allows.

➡️ I can’t open the PDF. I get “the file is damaged” or “the file is corrupted.” What do I do?

That message usually means the PDF didn’t download cleanly, or your device is blocking it from opening.

Try this:

1. Re-download the file (don’t open it from the browser tab). Save it to your device first.
2. Update Adobe Acrobat Reader and restart your computer.
3. Open Acrobat Reader first → File → Open → select the PDF (instead of double-clicking the download).
4. Windows only: right-click the PDF → Properties → on the General tab, look for Unblock near the bottom → check it → Apply → OK.
5. If PDFs keep opening in the wrong program, set Adobe Acrobat Reader as your default PDF app:
   • Right-click any PDF → Open with → Choose another app
   • Select Adobe Acrobat Reader
   • Check Always use this app to open .pdf files
   • Click OK

➡️ I tried to print the files and can’t.

Printing issues are usually caused by school devices + school networks + printer settings (not the resource itself). If the PDF opens but won’t print, try these fixes:

1) Print from Adobe Acrobat Reader (not a browser preview)
Download the file to your device first, then open it in Acrobat Reader and print.

2) Fix scaling (pages getting cut off)
In Acrobat’s print window, under page sizing, choose Fit or Shrink oversized pages.

3) If it prints blank / freezes / errors: “Print as Image”
In Acrobat: File → Print → Advanced → Print as Image.

4) School printing (Chromebooks / school-managed systems)
Many schools only show printers when you’re signed into the correct school account and connected to the school network.

Chromebooks: Settings → Printers and scanners → Print (your Chromebook and printer usually must be on the same network).

If you don’t see any printers, your district may need to enable/add them.

5) Trying to print a ZIP file?
Unzip it first, then print the PDF inside the extracted folder.

➡️ I can’t log in to the site. It doesn’t recognize my user name and password.

When you purchased, you created an account using an email address and a password (your email is usually your “username”).

If the site won’t let you log in, it’s almost always one of these:

1) You haven’t confirmed your email address yet.
After checkout, you were sent a confirmation/verification email. Until you click that link, your account can’t be activated.

• Check your spam/junk (and “Promotions” if you use Gmail).
• Search your inbox for: Glitter Meets Glue, confirm, or verify.
• If you can’t find it, contact me and I’ll help you get a new confirmation email sent.

2) You’re trying a different email than the one used at checkout.
This happens a lot (especially with school emails and tiny typos). Even one wrong character means the system won’t find your account.

If you’re unsure which email you used, reach out and I’ll look it up.

➡️ How do I change my password?

1. Go to the My Account page
2. Click Lost your password?
3. Enter the email address on your account and click Reset password
4. Check your inbox (and spam/junk) for the reset email
5. Click the link, type the new password twice, and save