Frequently Asked Questions
Having trouble figuring out how to apply a coupon code, where to get a coupon code, or how to download your Glitter Meets Glue goodies? Here are all the FAQs and answers. Click one to jump to the answer!
Purchasing
- What forms of payment do you accept?
- Can I exchange my purchase?
- How do I check out?
- What are Glitter Bucks?
Accessing
- Where can I access my purchases?
- I didn’t receive the email with the link.
- “This site cannot be reached.” How do I access my purchases?
- My download comes with a Google document (Slides, Forms, Docs, etc). How do I access it?
File Issues
- “This file is corrupt.” I can’t open my files.
- What is a .zip file?
- “Path too long: The destination file could not be created,” error. Help!
- I can see the files in the .zip but can’t open them.
Printing
My Account
- I can’t log in to the site. It doesn’t recognize my user name and password.
- How do I change my password?
Answers
What forms of payment do you accept?
Currently, I’m accepting Stripe and PayPal. You can make a purchase on your Visa or MasterCard using PayPal as well as draw from bank account funds. Stripe can process Visa, Amex, MasterCard, and Discover amongst others.
Can I exchange my purchase?
Unfortunately, due to the nature of virtual goods such as these resources, I am not able to provide any exchanges or returns. ALL SALES ARE FINAL AND NONREFUNDABLE with one exception: you make two or more separate purchases of the same items accidentally. Please ask any questions prior to purchasing. I will be happy to assist you.
How do I check out?
Add items to your cart and click on “MY CART” at the top right corner of the website. On the next page, you can type in any coupon codes you might have (The best way to receive one is to subscribe to the Glitter Meets Glue newsletter). Click on “APPLY COUPON” for it to update your total cost. Click “PROCEED TO CHECKOUT” to continue.
Then, fill in your contact information and check off the box that reads, “I’VE READ AND ACCEPT THE TERMS OF USE.” If you do not check this box, you can not complete your purchase. There is a clickable link to my most current terms of use. Click on “PLACE ORDER” in the bottom right corner.
After making payment, you’ll be guided back to the Glitter Meets Glue website. Additionally, you can download your purchases by clicking on the hyperlink of your purchased resource next to the word, “DOWNLOAD.” To see your most recent orders, click on MY ACCOUNT >> ORDERS.
What are Glitter Bucks?
Glitter Bucks is my FREE rewards program and my way of saying, “Thanks!” for being a loyal customer. To earn Glitter Bucks, simple create an account (5 points), make a purchase (1 point for $1 spent), and leave a review on each resource you buy (7 points per review). You will earn points for each action you take on my site. Every 75 Glitter Bucks is worth $5. But you don’t have to wait until you hit 75. You can cash in your points at any time. And your Glitter Bucks do not expire so use them at any time.
To receive Glitter Bucks, make a purchase. Then go to your “DOWNLOADS” folder. Here you will see your purchases. First, click on the name of the resource.
This will take you to the product page. Click on the “REVIEWS” tab. Type in your comment and give it a star rating. Then click “SUBMIT.”
Lastly, to view the glitter bucks you’ve earned, as well as to see any valid coupons currently available to you, go to MY ACCOUNT >> GLITTER BUCKS.
Where can I access my purchases?
At the top of the page, click on “MY ACCOUNT.” Then click on “DOWNLOADS” in the bulleted list on the left. A link to all your downloads can be found here.
Also, check your email. You will receive an automated message which includes a link to every resource. Be sure to save your purchases to your harddrive and consider backing them up. Additionally, I do not recommend you use a school email address to make a purchase. Email addresses from schools notoriously bounce.
I didn’t receive the email with the download links.
If you did not receive the email, first check your spam filter. If you’re using a school email address to make a purchase, the school’s firewall is likely blocking the email from arriving in your inbox. It’s best not to use school email addresses. Follow the directions above for logging into your account so you can download from there.
“This site cannot be reached.” How do I access my purchases?
This is likely happening because your school or workplace firewall is blocking access to the location where your purchases (files) are stored. This is a common problem with a few possible solutions.
First, consider contacting the head of your IT department and explain the situation. Another solution would be to wait until you’re home to download your files. This is the easiest solution. If you’re in need of your files immediately, use your phone to login to Glitter Meets Glue, download the files to whatever file-storing app you use, and send yourself links to those files using your school email address.
My download comes with a Google document (Slides, Forms, Docs, etc.) How do I access it?
While every resource is different, I make every attempt at making the user experience as consistent as possible to ensure you’re successful. Typically, you will see links to the Google file at the bottom of the page. All you need to do is click on them within the PDF.
Some are at the bottom of the terms of use page (the second page in the PDF). Click on the computer clipart graphic to get to it.
Some are at the beginning of the teacher directions page (the third page of the PDF). All you have to do is click on the ACCESS HERE link.
Others are at the bottom of the third page of the document. If your resource comes with both YouTube and Google Slides options, it will look like this. There are two different links here.
“This file is corrupt.” I can’t open my files.
No worries. The files aren’t corrupt. Likely, you’re on a PC. When I had a PC, that was the standard error message I’d get for anything. It was always inaccurate. It’s usually a software malfunction (including outdated Adobe Acrobat software, browsers, operating system, antivirus software, or a firewall). The easiest solution is to use one of the free online .zip file extraction websites to open the files. These two are safe:
What is a .zip file?
A .zip file is a compressed file that contains several files inside, sometimes of differing file types like a PowerPoint and a PDF. If you’re purchasing a .zip file, you need to be able to open it. If you don’t have a program to do it, you can download one for free for both Mac or a PC. You will need an updated copy of Adobe Reader to open the PDFs. Still having trouble? Use one of the free websites:
“Path too long: The destination file could not be created” error, help!
This happens when the .zip file is located in a protected area on your PC. Move the file to either your “Downloads” or “Documents” folder before extracting it. If that doesn’t work, use one of the free online zip extraction tools mentioned above.
I can see the files in the .zip but can’t open them.
These files were created on a Mac. Apple’s compression software adds an extra folder to the download and that’s likely what you’re viewing. If a file won’t open when you click it or you’ve clicked on a folder called, “_MacOSX,” this is why. This folder contains data needed for managing the .zip on a Mac. Since it is a subfolder in the .zip file, back up one folder level to see the actual contents of the folder. If you’re still experiencing issues, use one of the free online extraction websites listed above.
I tried to print the files and can’t.
There are so many variables related to printing and are broken down into two categories: software and hardware. Rest assured, every file you purchase from me is set to allow high quality printing. Therefore, the issue isn’t with the file.
If you’re at school trying to print and can’t, check with your school’s IT department to see if they’re using Cloud printing via Chrome. If so, you’ll need to be logged into Chrome in order to access the printers in your school’s network.
If you’re trying to print a .zip file, you’ll need to uncompress it first.
-
- Right-click on the unopened ZIP folder.
- Choose “Extract All” from the dropdown menu.
- Choose a file destination. This is where you’ll keep the unzipped files.
- Click “Extract.”
I can’t log in to the site. It doesn’t recognize my user name and password.
When you made a purchase, you created an account using an email address and password. You were encouraged to use a personal email address because school ones bounce often. Likely, you’re trying to log in using a school email address.
If you typed the wrong email address when you set up your account – even if by one character – the system won’t recognize you. Believe it or not, this happens frequently. Have no fear. If you think this is your situation, reach out to me and I’ll look up your account info to see if it’s correct.
If you think the email address was correct but you forgot your password, you can always reset it. Keep reading to learn how.
How do I change my password?
- Visit the My Account page.
- Click on “lost your password.”
- Type in the email address you used to create your account. Click “reset password.” You will see a message on the screen that reads:
- Wait for the email to arrive in your email inbox. Check your spam filter for it if you don’t see it.
- Click on the link in the email. It looks like this:
- It will lead you back to the site to set up a new password. It asks you to type it in twice. Then click on save.
